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Frequently asked questions.

Check out the questions our customers ask most frequently.

For us to provide you with free assistance in finding your new accommodation, you must meet all of the following conditions:

  • Be in a situation of new employment, professional transfer, relocation of your company, or training within the framework of an employment protection plan.
  • Be an employee of a private sector company (non-agricultural) with at least 10 employees.
  • Change your main residence (or take a second home) on French territory.
  • Move more than 70 km (or more than 1h15 by transport) from your former residence.

If you do not meet these conditions, we can still assist you but at a cost. Contact us for more information.

On average, it takes us 15 days to find your new home.

This time can be extended or shortened depending on certain factors, including the quality of your rental file.

Yes, our team can make the visits for you when you are not available.

However, some landlords do not allow us to conduct long-distance visits, which may reduce the number of opportunities in finding your new home.

A guarantor is strongly recommended as most landlords require one.

It can be a family member, a friend, a third party, a company, a bank, an insurance company, or an association.

No, the agency fees and the security deposit are at your expense and must be paid to the landlord when you sign the lease of your new home.

However, please note that these fees are regulated by law, which helps to avoid improper practices.

Yes, you can personally do parallel inquiries, by yourself, as long as it is not through another mobility provider or company.

We simply ask you to share your searches with us via the application, for optimal collaboration.

No, in the mission letter that you sign at the beginning of our service, you commit to providing us with the exclusivity of your housing search.

However, you can also search for an accommodation by yourself, and share them with us via the application.

Our assistance is free because it is entirely subsidized by the Mobili-PassĀ® aid from Action Logement.

Action Logement is a reference in France in the field of housing, whose mission is to facilitate the access to housing to favor employment.

No, the Mobili-PassĀ® housing assistance can only be paid to an Action Logement certified mobility provider, such as InstallYou.

Yes, all your documents and data are securely stored and encrypted on European servers.

We are GDPR compliant and use your data for the sole purpose of finding your new home.

Once we have concluded our services, we will securely delete your documents and personal data.

Your question remains unanswered?

Contact us and we will quickly respond to your request.